Shipping policy

Shipping & Delivery Policy

We aim to process and dispatch your Grip N Rip order as quickly as possible. Please read the information below for details about our UK delivery service.

UK Delivery Only

We currently deliver to addresses within the United Kingdom only. Unfortunately, we are unable to offer international delivery at this time.

Delivery by Royal Mail

Orders are sent using Royal Mail. The delivery service used may vary depending on the size, weight and value of your order.

Where tracking is available for your chosen delivery service, tracking information will be provided following dispatch.

Processing & Dispatch

We aim to process and dispatch orders within 1–3 working days of receiving your order.

Orders placed at weekends or on UK bank holidays will normally be processed from the next working day.

During particularly busy periods, including product launches and seasonal periods, dispatch may take slightly longer. If we anticipate a significant delay with your order, we will endeavour to let you know.

Estimated Delivery Times

Once dispatched, most UK orders should arrive within approximately 2–5 working days.

Delivery times are estimates unless a specific guaranteed delivery service has been expressly agreed.

Occasional delays can occur due to circumstances outside our reasonable control, including Royal Mail disruption, severe weather and exceptionally busy seasonal periods.

If there is a significant delay with your order, please contact us so that we can investigate.

Delivery Charges

Any applicable delivery charges will be clearly displayed at checkout before you complete your purchase.

Delivery Address

Please ensure that the delivery address you provide when placing your order is complete and correct.

If you notice an error in your delivery address, please contact us as soon as possible. If your order has not yet been dispatched, we will do our best to amend the address.

We cannot accept responsibility for delays or failed deliveries resulting from incorrect or incomplete delivery information supplied by you, where the order has been dispatched to the address provided.

Missing or Delayed Orders

If your order has not arrived within the expected delivery timeframe, please contact us and we will investigate the delivery with Royal Mail.

Royal Mail may require a specified period to pass before a parcel can officially be treated as lost. We may therefore need to complete the appropriate Royal Mail investigation or claims process.

Where an order is confirmed as lost in transit, we will arrange an appropriate replacement or refund.

When we arrange delivery to you, the goods remain our responsibility until they are delivered to you, or to another person identified by you to receive them, in accordance with applicable consumer law.

Damaged Orders

If your order arrives damaged, please contact us as soon as reasonably possible after delivery.

Where possible, please provide your order number, details of the damage and photographs of the item and its packaging. This will help us investigate and resolve the issue quickly.

We will arrange an appropriate replacement, refund or other remedy in accordance with your statutory rights.

Undeliverable or Returned Orders

If an order is returned to us because the delivery address supplied was incorrect or incomplete, or because delivery was not accepted or collected, we will contact you to discuss the available options.

Additional postage charges may apply where an order needs to be sent again for reasons that are not due to an error on our part.

If you no longer wish to have the order resent, any refund due will be handled in accordance with our Returns, Cancellations & Refunds Policy and your statutory rights.

Your Statutory Rights

Nothing in this Shipping & Delivery Policy limits or excludes your statutory rights under applicable UK consumer law.

Contact Us

If you have any questions about your order, dispatch or delivery, please contact Grip N Rip using the contact details provided on our website.

When contacting us, please include your name and order number so that we can deal with your enquiry as quickly as possible.